Effective Date: December 3, 2024
Welcome to Exotic Nature Lanka (Private) Limited. By using our services, website, or booking tours with us, you agree to comply with the following Terms and Conditions. Please read them carefully before proceeding.
1. Booking and Payments
- All bookings require a deposit or full payment as specified during the booking process.
- Payments can be made via the methods provided on our website or as agreed upon.
- Bookings are confirmed only upon receipt of the required payment.
2. Cancellations and Refunds
- Cancellation requests must be made in writing. Refunds, if applicable, will be processed according to the cancellation policy provided at the time of booking.
- Exotic Nature Lanka is not responsible for delays or cancellations due to force majeure events such as natural disasters, political unrest, or unforeseen circumstances.
3. Tour Changes
- We reserve the right to modify itineraries due to factors beyond our control, such as weather, local conditions, or safety concerns.
- Any changes will be communicated promptly, and alternative arrangements will be made to the best of our ability.
4. Responsibilities and Liabilities
- Exotic Nature Lanka acts as a tour operator and does not own or operate transportation services, accommodations, or other services.
- We are not liable for any loss, injury, damage, or delays caused by third-party providers.
- Travelers are responsible for their personal belongings, travel insurance, and adhering to local laws and regulations during the tour.
5. Travel Documents
- It is the traveler’s responsibility to have valid passports, visas, and any other required travel documents.
- We are not responsible for any issues arising from incomplete or invalid documentation.
6. Health and Safety
- Travelers are required to disclose any medical conditions or special requirements prior to booking.
- Exotic Nature Lanka prioritizes safety but cannot guarantee immunity from accidents or health issues during tours.
7. Use of Website
- The content, images, and materials on our website are the intellectual property of Exotic Nature Lanka. Unauthorized use, reproduction, or distribution is prohibited.
- We are not responsible for errors or inaccuracies in website content, though we strive to keep information up-to-date.
8. Disputes and Jurisdiction
- Any disputes arising from the use of our services will be governed by the laws of Sri Lanka.
- Parties agree to resolve disputes amicably before pursuing legal action.
Contact Us
For questions or concerns about these Terms and Conditions, please contact:
- Email: snaturetours@gmail.com
- Contact Form: visitsrilankabeach.com/contact-us/
By booking with Exotic Nature Lanka, you agree to these Terms and Conditions. Thank you for choosing us to make your travel experience extraordinary.
